Healthcare operations consulting

Clinical Excellence deserves flawless operations.

As a healthcare operations consultant, Scott Dickinson helps independent and small-group practices optimize the business behind the medicine — tightening revenue, sharpening staffing, strengthening compliance, and negotiating smarter vendor terms to drive peak operational efficiency and maximize profitability.

Request a conversation   Four ways to engage

Most practices do not need a new strategy. They need someone running the operation.

Our primary focus is to help independent and small group healthcare practices fix the operational and financial breakdowns that quietly evade patient care and profitability.

Collections drift down a few points a quarter. A credentialing lapse holds up a new provider for ninety days. Nobody owns the denial queue. The billing vendor has not been renegotiated in six years. Individually none of it looks urgent — together it is the margin.

With over 20 years of proven expertise across practice operations and administrative support inside multi-specialty hospitals and independent private practices — we provide you customizable, project-based consulting solutions at the level of engagement that transforms your business model.

• $100M+ largest practice operations budget governed at numerous Boston Area Hospitals
• 250+ FTEs overseen as Director of Operations at major Boston Area Hospital
• $3.4M+ new Urology revenue generated through a Prostate Fusion Biopsy service line

Engagements

Operational Solutions we offer

Four scoped ways to engage, each with a clear cadence, deliverables, and pricing. Explore the engagement that fits where your practice is today.

• 01 · Fractional Practice Operations Director Ongoing · 8–20 hrs/week

  Operational leadership without a full-time executive salary. Scott sits inside the practice on a recurring schedule, owning the operating rhythm and reporting to ownership.

• 02 · Operations Assessment Fixed fee · 2–4 weeks

  A defined diagnostic. Scott audits the revenue cycle, staffing model, and provider productivity, then delivers a prioritized findings report you can act on with or without him.

• 03 · New Service Line Launch Consulting Project · 3–9 months

  Planning and execution support for practices adding clinical services — imaging, in-house lab, telemedicine, infusion. These mirror service lines Scott has personally launched and run.

• 04 · Practice Turnaround Engagements Project · intensive start

  Project-based support for practices facing acute revenue or productivity decline. Stabilize cash, find the break, and rebuild the operating discipline that prevents a repeat.

Not sure which fits? Send a brief note and we will help you scope the right starting point.

How it starts

Scoped, measured, and handed back to you

Every engagement is clearly defined before we begin: cadence, deliverables, and the metrics that define success. Our ultimate goal is a practice that runs well without an outside consultant.

1. Intro call — 60 minute phone call. Practice introduction and historical intake review to assess parameters for collaborative approach.
2. Scoped proposal — A written scope with cadence, deliverables, and fixed or retained pricing. No open-ended hours.
3. First 30 days — Baseline metrics, quick corrections, and a documented operating plan ownership can read in ten minutes.
4. Operating rhythm — Recurring on-site or remote presence, monthly scorecard, and a standing line to ownership.

About Scott Dickinson

Two decades mastering the operational side of medicine

Scott Dickinson is a healthcare operations executive with a Master of Science in Health Services Administration and a Certified Professional Coder (CPC) credential. His career spans ambulatory services management across surgical, psychiatric, and primary care specialties at institutions including numerous Boston Area Hospitals and several Multi-Specialty Medical Practices.

He has governed over $100M in practice operations budget, generated over $5M in new revenue by expanding service lines and driving efficiency, led multi-disciplinary teams of 250 FTEs, and launched telemedicine, X-ray/Ultrasound, and onsite Laboratory services. He has experience opening new practices from the ground up, handling every detail. He brings deep expertise in revenue cycle management, staffing solutions, credentialing, contract negotiation, and service line launches.

Core competencies:

• Ambulatory Services Management
• Strategic Planning & Forecasting
• Healthcare Marketing & Outreach
• Team Building & Leadership
• HIPAA Compliance & Privacy
• Financial Reporting & Analysis
• Budget Administration
• Practice Management
• Contract Negotiation

Professional affiliations: ACHE (American College of Healthcare Executives), MGMA (Medical Group Management Association), ATA (American Telemedicine Association), AAPC (American Association of Professional Coders).

Education

Academic foundation

• Master of Science, Health Services Administration — University of Massachusetts, Lowell
• Bachelor of Science in Philosophy — Minor in Biological Sciences, University of Massachusetts, Lowell
• CPC · Certified Professional Coder — PCMH certification experience

Speaker at the 2005 MGH Quality Committee Conference — presentation: “Planning a PI Initiative.” Attended ACHE’s Annual Congress in 2003, 2004, and 2026.

Inquiries

Get in touch — tell us how we can help!

Send us a brief note and we will reply within one business day — typically only a few clarifying questions can assess the scope of how best to engage with us. Our first consultation is complimentary.

• Email: scott@ambulatoryoperationsadvisors.com
• Phone: (508) 450-0394
• LinkedIn: LinkedIn.com/in/Scott-Dickinson
• LinkedIn: LinkedIn.com/company/Ambulatory-Operations-Advisors

Engagements available on-site and online nationwide.